Moving questions, answered

For a local shift, a few days' notice usually works. For an intercity or international move, especially around month-ends and school vacation periods, booking two to three weeks ahead gives more flexibility on dates and vehicle availability.

It helps, since you can point out fragile or high-value items and any access constraints. If you can't be present in person, a video call survey is a good alternative for us to estimate volume accurately.

Sort out items you no longer need and set them aside separately. Keep essential documents, jewellery and daily-use items with you rather than in general packing. A decluttered home is quicker to pack and easier to estimate.

Yes, many customers pack personal or low-value items themselves and leave fragile, bulky or heavy items to our team. Just mention this during the survey so the estimate reflects what we're actually packing.

Short-term storage can bridge this gap. Let us know the expected delay in advance so we can plan storage alongside your move instead of scrambling for it later.

Keep identity proof, address proof and any society or building permissions (like a no-objection certificate for moving trucks) ready, especially for moves into gated communities or high-rise buildings with specific entry rules.

The main factors are the volume of goods, distance between locations, floor level and lift availability at both ends, the type of packing required, the vehicle size needed, and whether you opt for extras like storage or transit insurance.

Yes, a higher floor without lift access generally needs more manpower and time, which is factored into the estimate. Sharing this detail upfront during the survey helps us give you an accurate figure.

Packing material such as cartons, bubble wrap, corrugated sheets and wooden crating is generally included as part of your overall estimate based on the packing scope agreed, rather than billed as a hidden extra.

Yes, a GST-compliant bill is provided for every service, itemising charges such as packing, transport, loading/unloading and any optional add-ons. This is useful for employer reimbursement claims and your own records.

Yes, vehicle size and type are matched to your load volume and distance — a smaller tempo for a compact move costs differently than a larger closed-body truck for a full household or long-distance intercity move.

Transit insurance is optional and can be added to your booking. We recommend discussing it especially for intercity, long-distance or high-value moves, where the risk profile is naturally higher than a short local shift.

Fragile items are individually wrapped in bubble wrap, boxed in corrugated cartons, and for particularly delicate or high-value pieces like glass tabletops and mirrors, wooden crating is used for extra protection.

If transit insurance was opted for, a documented claim process is followed based on the policy terms. Reporting damage promptly with photographs and a clear inventory reference helps the process move faster.

For vehicle transportation, we inspect and document the vehicle's condition before loading. For household and cargo moves, goods are checked against the inventory list at loading and unloading to help track everything accurately.

Consider the value of goods being moved and the distance involved. A short local move within the same city generally carries lower risk than an intercity or international move covering longer distances and multiple handling points.